Frequently Asked Questions
Everything you need to know about shopping with Trenbe.
Are the products on Trenbe authentic?
Yes, all items sold on Trenbe are 100% authentic. We partner with verified boutiques and utilize a rigorous multi-step inspection process to guarantee the quality and legitimacy of every luxury piece.
How long does international shipping take?
Typically, international orders are delivered within 5 to 10 business days. This timeframe includes the boutique dispatch, our internal inspection process, and final courier transit to your doorstep.
What is your return policy?
We offer a 7-day return window from the date of delivery. Items must be in their original condition with all Trenbe security tags and designer packaging intact to be eligible for a refund.
Will I have to pay import duties and taxes?
For most regions, Trenbe offers a DDP (Delivery Duty Paid) service, meaning duties and taxes are calculated at checkout and included in your final price so there are no hidden fees upon arrival.
How can I track my order status?
Once your order has been inspected and shipped, you will receive a confirmation email containing a tracking number. You can also view real-time updates in the 'My Orders' section of your account.
What payment methods do you accept?
Trenbe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital payment solutions to ensure a secure and convenient checkout experience.